ASIDEN SAFETY AND CRISIS PROTOCOL
Version 1.0 - Last updated 1 August 2026

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version is published at https://asiden.ai/safety/

IF YOU MAY BE IN IMMEDIATE DANGER

Asiden is not an emergency service. If you or somebody else may be in immediate
danger, call your local emergency-services number now or go to the nearest
emergency department.

United Kingdom: Samaritans, 116 123, free, any time.
Ireland: Pieta, 1800 247 247, any time; text HELP to 51444 (standard rates may apply).
United States: 988 Suicide & Crisis Lifeline, call or text 988, any time.
Canada: 9-8-8 Suicide Crisis Helpline, call or text 9-8-8, any time.
Australia: Lifeline, 13 11 14, any time; text 0477 13 11 14.
New Zealand: call or text 1737, any time.
Elsewhere: https://findahelpline.com/

WHAT ASIDEN IS

Asiden is an AI desktop companion, not a human, therapist, clinician, crisis
counsellor or emergency responder. It is intended only for adults aged 18 or over.

HOW THE SAFETY SYSTEM WORKS

The crisis-safety layer operates outside the companion's character. On-device
checks look for language and context that may indicate distress, self-harm or
suicidal thoughts. Repeated concerning signals can raise the response level.
These automated checks may miss, misunderstand or overreact to language and are
not a diagnosis or clinical assessment.

For possible medium- or high-level crisis, Asiden intercepts the turn before
normal open-ended chat generation. A prewritten and tested response acknowledges
the person, encourages contact with a real person, presents a crisis service based
on the computer's region, and addresses immediate safety where appropriate. This
route is designed to work without the selected chat model, internet or a paid
cloud entitlement.

Generated output is also screened for content that may encourage, instruct,
validate or romanticise suicide or self-harm. Unsafe output is blocked or replaced.
Automated safeguards reduce risk but cannot guarantee every response will be safe.

WHAT ASIDEN DOES NOT DO

Asiden does not call emergency services, contact anyone on your behalf, know your
exact location, continuously human-monitor conversations, guarantee crisis
detection, or provide diagnosis or treatment.

PRIVACY

Crisis detection and the medium/high response run on the device and are not
automatically sent to Asiden Labs. Other messages use the chat route selected by
the user. Managed cloud chat can send the information needed for the request
through Asiden and the selected provider; managed cloud voice can send response
text to the voice provider. See https://asiden.ai/privacy/

REPORTING A PROBLEM

Email asidenlabsltd@asiden.ai with subject "Safety report". Do not wait for an
email reply in an emergency.

Asiden Labs Ltd - company number 17312549
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom